Terms and Conditions

Contact Information

Sue Arnold Jewellery can be contacted by email info@suearnold.co.uk or by phone on 0117 9697050. Our mailing address is available on request and will be provided on all invoices.

Privacy Policy

Here at Sue Arnold Jewellery website we take your privacy seriously.  We do not share your personal details with any third parties.  We retain data provided when signing up for a trade account including Names, Email Addresses, Business Names, Business Addresses, Delivery Addresses and your order history if applicable.  You may at anytime ask for this information to be deleted.  From time to time we send details of promotions and new stock, we will always seek your permission to contact you for these purposes. 

Please note all online payment data are taken through the WorldPay gateway and are not accessible to Sue Arnold Jewellery at anytime.

Payment details given over the telephone for card payments are not stored.


Trade Only

Sue Arnold operates a trade only policy.  


All prices listed on this website are displayed net and exclusive of VAT.

Minimum Order

We operate a minimum order value of £25.00 excluding VAT and Delivery charges.


Sue Arnold make every effort to ensure goods are checked for quality and condition before being dispatched.  Should there be a problem or fault with any of our goods please contact us on info@suearnold.co.uk in the first instance.  Arrangements for return and refund will then be agreed.  We will exchange or issue a credit for goods damaged prior to delivery or for goods which have a manufacturing fault. Goods which Sue Arnold deems to have been mistreated or damaged through normal wear and tear will not be credited or replaced.

Orders awaiting Dispatch

Goods ordered pending payment will be returned to stock after 10 working days if no payment has been received.

How to Pay

Payments can be made on-line by credit or debit card through our WorldPay Secure Payments Gateway. If you have opted to pay by phone (on account) we will contact you when payment is due.  All payments are due prior to order dispatch unless a credit account has been agreed. Preferred method of payment is by Direct Bank Transfer to (BACS) GibbsGeoGIS Ltd, HSBC Bank, Sort code 40-14-00, Account number 20072605.   Card payments can be taken over the telephone on 0117 9697050. Cheque payments can be made, payable to 'GibbsGeoGIS Ltd' and sent to the address as listed on the invoice.  


Delivery is charged at £2.00 (weight up to 2 kg) and will be made by Royal Mail Small Parcel or Courier equivalent service and will need to be signed for on arrival.  At present Sue Arnold Jewellery deliver only to the UK and Channel Islands.

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