Frequently Asked Questions
Why can't I see any prices?
Prices will appear when you have a trade login account, you can apply by clicking 'Apply for Trade Login' and filling the form. We will get back to you with your trade login and password as soon as we can.
Do your prices include VAT?
Prices are shown excluding VAT, once you have the items in your basket you will be able to see the VAT charge.
Is there a minimum order value?
Yes, our minimum order value is £50.00 excluding VAT and Delivery.
How quickly can I get my order?
We aim to get your order ready for dispatch within 2 to 3 working days. Once payment is made delivery takes approximately another 2 to 3 working days.
How long does delivery take?
Once your order is ready to dispatch delivery takes apprioximately 2 to 3 working days.
How much does delivery cost?
Delivery costs are £2.00 provided your parcel weighs under 2kg.
When do I pay?
We ask for payment when your order is ready for dispatch, this will usually be 2 to 3 working days after you have placed your order.
How do I pay?
We prefer you make payment by direct bank transfer, alternatively we can take card payments over the telephone.
Can I use my credit card to pay?
Of course, we are happy to take payments by card over the telephone when your order is ready to dispatch.
What if I need to return any items?
Please let us know if you need to return items. Contact us by telephone or 0117 9697050 or by email at firstname.lastname@example.org and we will make the necessary arrangements.
Do you deliver outside the UK?
At the present time we are unable to make deliveries to addresses outside the UK.
Do you take commissions?
We will be pleased to discuss any commission enquiries, please use the contact us button.
Do you stock large ring sizes?
Yes, we are pleased to supply several of our designs in larger sizes.
Where can I buy Sue Arnold Jewellery retail?
As we supply a large number of outlets throughout the UK, please contact us and we can direct you to a retailer near you.
Can I see your jewellery in person before I buy?
Of course, we are confident that when you see our range up close you will be impressed. We have a network of agents who will be pleased to make a visit, please contact us on 0117 9697050 or email us at email@example.com to make arrangements.